Common questions about student records are answered below:
The Student Records Office (SRO) offers various records-related services, including:
The SRO cannot help with the services below:
|What we cannot do||Who you should contact|
|Send you a copy of your fee account or explain anything related to your fee account||Fees Office:
+27 (0)21 650 1704
|Answer any admissions-related queries||Admissions Office:
+27 (0)21 650 2128
|Answer any queries related to matric certificates or matric exemption||Your faculty office or Admissions Office:
+27 (0)21 650 2128
|Answer any registration-related queries||Your faculty office|
|Answer any curriculum-related queries||Your faculty office|
|Fix any incorrect marks that appear on your transcript||Your faculty office|
|Answer any housing-related queries||Student Housing Accommodation and Advocacy Services:
+27 (0)21 650 2977
|Provide any information regarding orientation||Student Orientation and Advocacy Centre:
+27 (0)21 650 5082
|Provide information specific to international students||International Academic Programmes Office:
+27 (0)21 650 5667
|Provide assistance with PeopleSoft access or PeopleSoft technical problems||
Student Systems and Support:
+27 (0)21 650 4071
Level 3, Masingene Building, Middle Campus
|Stationery provision||UCT Bookstore:
+27 (0)21 650 2485/6
Level 3, Steve Biko Building, Upper Campus
SRO offices can be found on level 4 of the Masingene Building on Middle Campus.
Tel: +27 (0)21 650 3595
If you would like a copy of your official academic transcript:
Follow these instructions.
If you have special requests (eg, you would like 3 copies, separately sealed, or you will be arranging for your transcripts to be couriered), please communicate this clearly to the SRO in writing.
Your academic transcript is a complete record of your time at UCT and will include all your grades, and a brief statement on your conduct. UCT only offers full academic transcripts, without any deletions or changes.
The fee covers administrative processes and, in the case of transcripts or duplicates, the cost of printing.
UCT does not issue certificates of good conduct. A statement on your transcript refers to your conduct.
Should this statement not be enough, the SRO can offer you a letter that explains the university’s policy with regard to certificates of conduct.
Along with your transcript, the SRO can give you copies of your course outlines.
A course outline is a brief (5–6 lines) summary from the faculty handbook of that year which details the contents of a course and the assessment criteria. Very few students and alumni need this, but if you do, a stamped copy can be obtained for a fee.
UCT only issues 1 original degree certificate. This will be given to you at your graduation ceremony or can be obtained by written request to Reg-Records
In the event that you lose your original certificate, the university can provide a duplicate. UCT only issues 1 duplicate.
If you need to request a duplicate, follow these instructions about academic records.
Currently registered students should have access to PeopleSoft. You can generate a proof of registration letter with details on the programme in which you are registered and the courses you will be taking.
Follow these instructions:
If you reside in a UCT residence, see the Student Housing Office for a proof of residence document. If you do not live in a UCT residence, you can update your term residential address on PeopleSoft and request a proof of registration letter. The letter will reflect your term address.
If you print a proof of registration letter to prove your address, the letter does state that it is a self-declared address, and as such some banks/institutions do not accept it as sufficient proof.
Yes and no.
The Examinations Office is responsible for the logistical arrangements around exams. If you need to apply for a deferred exam, or need extra time in your exams, you can apply through the SRO.
If you believe that there has been an error in the marking of your script or any other examined material, you must approach your department and ask to see your script.
The SRO provides a variety of services to the alumni community, including: